We do require deposits for ALL appointments booked. This will be taken at the time of booking and will be 50% of the total services.
The Salon operates a strict 48hr cancellation policy – this means that if you cancel or reschedule your appointment PRIOR to this time frame the deposit is fully transferable / refundable.
If you fail to give us the minimum 48hrs notice we will take the deposit as a loss for the stylists time & a NEW deposit will be required to reschedule.
In the event you cancel or reschedule within the 48hr notice period but we ARE able to fill the stylists time we will NOT take your deposit and it can be transferred to a new booking.
If you cannot reach us via phone due to a busy line or the Salon being closed you MUST send us email confirmation of the cancellation or required reschedule.
Please do NOT leave a voicemail to cancel or reschedule your appointment.